We offer a 30 day money back guarantee on products you order, so if you’re not satisfied with the product, you can return it to us and we’ll refund you for them. This runs alongside Distance Selling Regulations which allows you to cancel your contract with us (e.g. if your product is not wanted) within 30 working days of receipt.
To return any products, please make sure you are within the 30 days from the items delivery date. You should then contact us to arrange for a redelivery. The goods must be returned in full in original, undamaged packaging and be in perfect condition.
If you decide you no longer want the goods, you can return them for a replacement or a refund but you would have to pay the cost of postage.
Please ensure that you return any items using a signed for service and obtain relevant certificates of postage.
We will pay for the return of any faulty products.
If you have received your order and the items are damaged, please inform us as soon as possible. In most cases we will exchange or offer a full refund for the items.
If when you receive your items you notice that the outside of the packaging has been damaged or there is evidence that items within the package have been damaged, you should open up the parcel in front of the delivery driver and sign for the items as “Goods Damaged”. When this is done, it enables us to work with our delivery partners to replace all of the damaged items, free of charge.
If when you open your package and you find items are damaged inside, when there was no evidence of damage from the outside of the box, we will arrange for replacements to be sent to you. We will require the damaged items back.
To return products to us, please email us by clicking here.